The Quality Manager will define, implement, and direct the quality management system for the plant.
- Responsible for overall quality of all product made.
- Responsible for minimizing scrap (COPQ), quality issues, and customer complaints.
- Develop, launch, refine, and insure adherence to the QMS (Quality Management System) that aligns with division QMS.
- With engineering teams, develop, train, and enforce production testing and measurement, in accordance with QMS
- Support development of quality procedures and work instructions, ensure deployment, training, and compliance.
- Work with plant teams, especially engineering, production staff, and materials to prevent and correct issues
- Facilitate and direct corrective action techniques in response to negative quality trends, yield, scrap, or customer concerns/QNs.Facilitate robust root cause analysis
- Provide formal written response to customer concerns or material rejections that address containment, root cause, and corrective actions (e.g., 8Ds).
- Support statistical analysis for the qualification of new products, changes, new equipment, etc. including formal reporting to customers.
- Coach, mentor and develop assigned staff
- Manage achievement and compliance to standards (such as ISO9000); conduct internal audits and prepare team for external audits.
- Monitor pertinent quality metrics for the plant, highlight and report performance
- For new product development, support the development of FMEA’s, Qualification Plans, Control Plans, inspection methods, sampling, etc.